Shops that sell through MyOrder and talk to customers on Facebook, Instagram, or LINE OA often need a way to message many customers without replying one by one. ChatMango is built for broadcast workflows inside a browser extension, while store connections live in the Connect Platform area. This article describes the current product picture as shown on the landing page.
What ChatMango does for MyOrder shops
ChatMango helps shops broadcast on Facebook, Instagram, and LINE OA — select audiences, set Token budgets, watch real-time status, and export reports after each campaign. MyOrder shops still manage orders in MyOrder as usual; ChatMango focuses on customer communication in chat.
The Connect Platform area in the extension
The extension includes a Connect Platform area to sync ChatMango with CRM or support tools your shop already uses. On the current landing page, MyOrder is positioned as the connected store workflow, while additional platforms are prepared as coming-soon entries. Check the latest status in the extension before relying on every connection feature, since this area may not be fully available yet.
- Connect Platform — the area for store and external tool connections.
- MyOrder — shown as "Connect your MyOrder store" in the UI.
- Other platforms — displayed as coming soon, as prepared in the product.
The broadcast workflow shops use day to day
- Choose platform — Facebook, Instagram, or LINE OA, depending on where your customers are.
- Pick your audience — followers, post likers, commenters, or loaded lists.
- Set message and Token budget — review before sending.
- Send and track — real-time status, pause or stop anytime, export when done.
When MyOrder shops should broadcast
- Announce promotions or new products to past chat customers.
- Win back repeat buyers after a quiet period.
- Send payment or order links to a target group.
- Share urgent updates such as low stock or temporary order closures.
Instagram and MyOrder shops
Shops that sell through IG Shop or promote on Instagram often need to send direct messages to target customers. ChatMango is the first and only solution in Thailand that supports full IG broadcast, alongside Facebook and LINE OA in one extension.
Summary
MyOrder shops use ChatMango for broadcast to chat customers. Store connections live in the Connect Platform area, with MyOrder as the primary option and other platforms marked coming soon on the current landing page. Start with the platform where your customers actually are, run your first campaign, and measure results with export to improve the next round.